FAQ

 Pre-order & Shipping

1. Pre-Orders Without POB (Pre-Order Benefit)
For pre-order items without a POB, once we receive the album from South Korea, we’ll ship it out to you as soon as possible!

2. Pre-Orders With POB
Pre-order items with POB require an additional POB preparation period of about 2 weeks after the Korean release date. The exact estimated shipping schedule is noted in the product description. Once we receive the items, we ship them to you right away!

3. Already Released Albums
For in-stock items, we process orders as quickly as possible so you can get your albums without delay!

4. Shipping Fee
We offer free shipping on orders over $50 (before tax) within Canada.

5. P.O. Box Addresses
Yes, we ship to P.O. Box addresses without any issues.

6. Duty & Tax
We ship all orders from Ontario, Canada. Aside from the HST/GST collected at checkout, there are no additional duty or tax fees for customers.

---

 Return & Refund

7. Return/Refund for Pre-Orders
As stated in our policy, pre-orders are non-refundable. This is because we secure a guaranteed quantity based on your order. Thank you for understanding!

8. Return/Refund for Regular Products
For non-pre-order items, please contact us within 7 days of receiving your package for return/refund inquiries. Items must be unopened, and return shipping costs are the customer’s responsibility.

9. Damaged Packages / Missing Items
If your package or album arrives damaged, please take clear photos and videos of both the outer packaging and damaged items and contact us.
Please note: A full unboxing video from the unopened outer box is required for us to begin investigating any damage or missing item claims. We handle these cases individually and will do our best to assist!

---

 Product Authenticity & Charting

10. Authentic Products Only
At K-Towns, we only sell 100% original and genuine products sourced from trusted partners in South Korea.

11. Official Chart Counting (Hanteo, Circle, KBS Music Bank, etc.)
All albums we sell are officially counted on Korean music charts such as Hanteo, Circle, and KBS Music Bank, etc., through our verified partners in South Korea.